Privacy Policy
DocGenie Global values the privacy of our customers and users of our website and telemedicine platform. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information.
Information We Collect
Personal Information
We may collect personal information including but not limited to:
- Name, email address, and contact details
- Professional credentials for healthcare providers
- Login credentials and authentication information
- Billing and payment information
Health Information
For users of our telemedicine platform, we may process health-related information as part of providing our services, including:
- Medical history and health records
- Consultation notes and treatment plans
- Prescription information
- Lab results and diagnostic information
Technical Information
We automatically collect certain technical information when you use our services:
- IP address and device information
- Browser type and version
- Usage data and analytics
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
- Providing and improving our telemedicine services
- Processing transactions and managing accounts
- Communicating with you about our services
- Ensuring the security and functionality of our platform
- Complying with legal and regulatory requirements
- Analyzing usage patterns to enhance user experience
Data Protection and Security
We implement industry-standard security measures to protect your personal information:
- End-to-end encryption for data transmission
- Secure data storage with regular backups
- Access controls and authentication protocols
- Regular security audits and vulnerability assessments
- HIPAA-compliant infrastructure and processes
Sharing of Information
We may share your information with the following parties:
- Healthcare providers using our platform to deliver care
- Third-party service providers that support our operations
- Payment processors and financial institutions
- Regulatory authorities and government agencies when required by law
We do not sell your personal information to third parties for marketing purposes.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Accessing and obtaining a copy of your data
- Correcting inaccurate or incomplete information
- Requesting deletion of your information
- Restricting or objecting to certain processing activities
- Data portability to other service providers
To exercise these rights, please contact us at globalsupport@docgenie.in.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze usage patterns, and personalize content. You can manage your cookie preferences through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
DocGenie Global Pte Ltd
143 Cecil Street, #03-01,
GB Building
Singapore (069542)
Email: globalsupport@docgenie.in